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No it’s about the seller pack she completed – her solicitor should have explained to her very clearly she must disclose anything she is aware of in the questionnaire (the TA7 form) I’m not sure how she can claim she wasn’t aware of two separate s20 notices but if she was confused if it should have been on there, she could have asked for clarification.
It’s weird how few people know about the option – I had an excellent conveyancer years ago who did that in the contract, but have met so many people who weren’t as lucky. It’s such a simple solution to sort things out now, obviously it may be hard to find the £ for her, but if they don’t call for the money within the time frame agreed, then she gets it back.