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This isn’t great, Im sorry. I suppose the thing you have to think about here is, if this is how it’s started your entire bulld will probably be like this.
You’re paying a lot of money to be the one contacting other trades, chasing etc. The only advice I can offer is to think carefully about whether you have the patience and stamina to have these folk on your roof for months over winter when this is how they work. I think I’d be rethinking, and looking at getting my deposit back. Once they start, you’re committed, or have to find new people to take over (even harder than finding a company the first time round).
Do not be scared to back out if you want, it’s your house and home, your mortgage and insurance, your costs. To them you’re just another job.